When performance issues can be linked to human factors, SBS can help isolate causes and work with your HR Department to develop the appropriate intervention.
SBS brings seasoned Job Analysts who are experienced at identifying the mission-essential job tasks, mapping how those tasks are accomplished, and defining the knowledge, skills, and abilities required to carry out those tasks effectively. JTAs provide the foundation for identifying critical skills, outlining professional development opportunities and career paths, and establishing performance evaluation criteria for every job function.
Understanding the most effective labor mix, both in terms of numbers and labor category types, for your organization’s current state, as well as preparing for your future state based upon sales/workload projections can be a daunting task. SBS can take the guesswork out of that exercise. Our experts map business functions, workload, resource requirements and constraints to help organizations understand the ideal number, mix, and structure for their specific requirements.
Sometimes performance issues arise from circumstances unrelated to lack of proper tools or training. In some cases, getting to the root of the performance problem can be hastened by analyzing the human support component of the job experience. SBS helps organizations identify when and how to effectively implement a 360º Performance Appraisal System and how to use the results to modify behaviors and develop personnel.
Business Communication and Technical Writing
Designed for business professionals at all levels who want to improve their communication and professional writing skills. Provides attendees the skills they need to more effectively plan message and organize ideas in a clear, logical manner. It covers how to analyze a business writing task; write clearly and precisely; identify and correct common errors in grammar, usage, and sentence structure; and prepare and deliver convincing presentations with confidence, credibility and impact.
Strategic Planning for the Busy Executive
Designed to provide senior leaders the skills they need to develop and implement a meaningful and effective strategic planning process within their organization. Attendees will learn the fundamentals of strategic planning beginning with strategic visioning and strategic assessment and culminating with strategy execution and performance assessment. They will understand the role of senior leaders in the planning process and will walk away with examples of organizational best practices as well as some of the more common strategic planning pitfalls.
Business Process Analysis
Designed for business analysts, systems analysts, and those who lead or participate in projects that involve simplifying, improving, restructuring, modeling or reengineering key business processes. In this course, participants will learn the difference between business systems and business processes and will learn how to work with process owners and other stakeholders to map, analyze, measure, and improve business processes.
Organizational Performance Excellence
Building a Sustaining Organization. Based on the Malcolm Baldrige Criteria for Organizational Performance Excellence, this course is designed to provide mid- to senior-level leaders with an understanding of the Baldrige framework and how to apply the Baldrige criteria to their business in order to build a sustaining organization.
Developing Effective Organizational Performance Measurement Systems
Designed to help managers select the correct measures and to develop a balanced set of measures that includes a mix of leading and lagging indicators as well as input, output, and outcome measures across all operational and business functions. Participants will learn how to define, document, and implement effective measures to drive organizational performance assessment and improvement.
Custom Courses
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